As Long-Term Care professionals, we are keenly aware of the importance of providing excellent quality care and service to our residents. As Insurance professionals, we strive to reduce loss exposure and cut the frequency and severity of claims. As a team of both Long-Term Care and Insurance professionals, our Risk Management Division strives to provide long-term care operators and managers and their staffs with sound Risk Management services and strategies in order to:
- Identify areas of potential liability exposure.
- Improve resident relations.
- Improve quality of care and services.
- Reduce, mitigate and/or eliminate risk exposure.
- Reduce the frequency and severity of professional liability claims.
- Improve the defensibility of lawsuits.
Risk Management is an evolving process, which includes evaluation and assessment of potential risk exposure, identification of risk management interventions, implementation of interventions and assessment of success or failure of these interventions. In addition to a risk assessment process, on-going education for facility managers and all members of a facility’s staff is necessary in order to improve quality of care and services and to reduce risk exposure. We assist our insured members in developing an individualized risk management program for their practice.
This assessment tool is an internal loss prevention and quality assurance activity, expressly designed for facility staff personnel, with the intent of heightening the staff members’ sensitivity to areas of potential risk concern. This includes topics such as customer relations, OSHA requirements, accurate and adequate documentation, human resources, etc. Our Risk Management Clinical Consultants review and evaluate assessment responses and provide the physician and office staff with recommendations in those areas identified as having potential risk exposure, based upon current practice.
Telephonic and electronic support is available during working hours by emailing or calling one of Ponce de Leon’s Risk Management Clinical Consultants who specialize in Long-Term Care and Healthcare Risk Management.
The Underwriter of a Risk Retention Group has the ability to apply credits or debits to premiums as is deemed to be appropriate and/or necessary at the time of renewal. Participation in the Risk Management program is favorable, and certain on-line courses will be required. (Courses are predetermined and will change on an annual basis.)
We produce and distribute helpful information as it pertains to long-term care (including assisted living and skilled nursing) facility risks, current standards of practice, risk management, legal and insurance issues. We also provide various documentation tools, internal audit tools and policies and procedures.
Our periodic newsletter includes Risk Management information and strategies. We invite our insured physicians to be guest authors for the newsletter in order to share information, knowledge and opinions with fellow members of this physician-owned Risk Retention Group.
